Rubbish Collection Islington Privacy Policy

This Privacy Policy explains how Rubbish Collection Islington collects, uses, stores and protects personal data when providing waste and rubbish collection services. It applies to all Rubbish Collection Islington customers within our Islington service area, including residential and business customers, and to people who contact us about our services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We process personal data lawfully, fairly and transparently and only for specified, explicit and legitimate purposes.

Data Controller

The data controller responsible for your personal data is Rubbish Collection Islington. We decide how and why your data is collected and used in connection with our services. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main customer communications and invoices.

Who This Policy Applies To

This Privacy Policy applies to all Rubbish Collection Islington customers in our Islington service area and to anyone who:

contacts us to request a quote or information about our services, books a collection, uses our regular or one off rubbish collection services, enters into a contract with us, or otherwise interacts with us in relation to rubbish collection in Islington.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or communicate with us:

Identity and contact details such as name, postal address, property access details where necessary for collection, email address, telephone number and preferred contact method.

Service and contract information such as details of the rubbish collection services you request, service frequency, type of waste, collection instructions, booking confirmations, agreements, invoices and payment records.

Payment information such as payment method, partial card details where applicable, transaction references and billing address. We do not store full card details when payments are processed by a secure payment provider.

Communication records such as emails, telephone call notes, contact form submissions, complaints, enquiries, feedback and any other correspondence you have with us.

Usage and technical information such as your interactions with our website or digital communications, including date and time of visits and pages viewed, where this is collected through cookies or similar technologies. We only use cookies that are strictly necessary or that you have consented to where required.

How We Collect Your Data

We collect personal data directly from you when you request a quote, book a collection, communicate with us by phone, email or online form, pay for our services, enter into a contract with us, or give us feedback or make a complaint.

We may also receive personal data about you from third parties, for example from payment processors when you make a payment to us, from business partners where we provide services on their behalf, or from publicly available sources where necessary to verify address details or comply with legal obligations.

Lawful Basis for Processing

We rely on various lawful bases under data protection law to process your personal data, depending on the specific purpose:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as taking steps to provide a quote, setting up and delivering rubbish collection services, communicating with you about bookings, and handling billing and payments.

Legitimate interests: We process your personal data where it is necessary for our legitimate business interests and where your rights do not override those interests. This includes managing and improving our services, responding to enquiries, maintaining records, planning logistics and route efficiency, handling complaints, protecting our business from fraud and misuse, and ensuring the safety of our staff and customers.

Legal obligations: We may process your personal data where we must comply with legal and regulatory requirements, such as tax and accounting rules, health and safety obligations, and responding to lawful requests from public authorities.

Consent: In limited cases we may rely on your consent, for example for certain types of optional marketing communications or for optional cookies, where required by law. Where we rely on consent, you can withdraw it at any time by contacting us using our usual contact details or by using any unsubscribe option provided.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide rubbish collection and related services in the Islington area, including arranging bookings, scheduling collections, and carrying out the collections at your property or premises.

To manage our relationship with you, including sending confirmations, service updates, changes to terms or pricing, and responding to enquiries or complaints.

To process payments, issue invoices, handle refunds where applicable, and maintain appropriate financial and accounting records.

To plan, manage and improve our operations, including route planning, vehicle and staff deployment, service quality monitoring and staff training.

To maintain the security and integrity of our systems, prevent fraud and misuse, and protect the rights, property and safety of our customers, staff and business.

To comply with legal and regulatory obligations and to cooperate with regulators, public authorities and law enforcement where required.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. We take steps to ensure that data processors provide appropriate security and confidentiality protections.

Typical processors may include:

Payment service providers who process payments and handle card transactions on our behalf.

IT and hosting providers who supply, maintain and support our systems, email services, customer management tools and data storage.

Professional advisers such as accountants or auditors who help us meet our legal and regulatory obligations.

We may also share personal data with third parties who act as independent data controllers, such as insurers, legal representatives, public authorities, regulators or law enforcement agencies, where we are required or permitted to do so by law or where necessary to protect our legitimate interests.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers or systems located outside the United Kingdom that involve the transfer of personal data, we take steps to ensure that your data is afforded an equivalent level of protection. This may include relying on adequacy regulations, using standard contractual clauses or implementing other appropriate safeguards as required by data protection law.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In general, we retain customer and service records for the duration of your relationship with us and for a period afterwards as required by law or to resolve disputes, enforce our agreements and maintain business records. Financial and invoicing records may be kept for longer periods in line with tax and accounting rules.

When personal data is no longer needed for these purposes, we will delete it or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures for handling personal data. While we take reasonable steps to protect your information, no system is completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In some circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other legal basis for retaining it.

Right to restriction: In certain cases you may ask us to restrict the processing of your personal data, such as while we verify the accuracy of data or consider an objection you have raised.

Right to object: You may have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or the processing is for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You can exercise your rights by contacting us using the contact details provided in our customer communications. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal data, please contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make material changes, we will take reasonable steps to notify you. The most recent version will always apply to how we use your personal data.